Shipping & Returns

Shipping Policy Overview

Synovex Bio aims to provide a straightforward shipping experience for eligible orders. Shipping availability, delivery services and estimated delivery times can depend on the destination, product availability, carrier operations and applicable legal or regulatory requirements.

Customers should review the available shipping information during checkout and ensure that the shipping information provided to Synovex Bio is complete and accurate.

Order Processing

After an order is submitted, it may need to undergo payment confirmation, product availability review and order processing before it is prepared for shipment.

Shipping & Delivery Times

Estimated delivery times are not guaranteed unless a specific guaranteed service has been expressly confirmed for your order. Actual delivery can be affected by carrier delays, weekends, public holidays, weather, address issues, customs procedures, regulatory requirements and other circumstances.

Delivery Estimates

Any delivery estimate displayed at checkout or communicated for an order should be treated as an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

Carrier Delays

Once an order has been transferred to a carrier, delivery timing may be affected by the carrier's network and operational conditions. Customers should use available tracking information where provided.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address when placing an order.

• Use the correct recipient name where required.
• Provide the complete street address and applicable postal or ZIP code.
• Check that the city, state, region and country information is correct.
• Include apartment, suite, unit or building information when applicable.
• Review the address before completing checkout.

Order Tracking

Where tracking is available, tracking information may be provided after an order has been dispatched. Tracking events are generated by the applicable delivery carrier and may not update immediately after dispatch.

If your tracking information has not updated for an extended period, contact Synovex Bio with your order details so the shipment can be reviewed.

Customs, Import & Regulatory Requirements

Customers are responsible for determining whether the products they intend to purchase may legally be ordered, received, possessed, imported, stored or used in their destination jurisdiction.

International shipments may be subject to customs procedures, import restrictions, documentation requirements, taxes, duties, inspections or other governmental requirements.

Damaged, Missing or Incorrect Orders

If an order arrives damaged, appears incomplete or contains an incorrect item, contact Synovex Bio as soon as reasonably possible.

Please provide your order number and a clear description of the issue. Photographs or other supporting information may be requested where appropriate to help investigate a shipment issue.

Returns Policy

Because research-oriented products may be sensitive to storage, handling, contamination or other conditions, return eligibility may depend on the condition of the product and the circumstances of the request.

Before Returning an Item

Customers should contact Synovex Bio before sending any product back. Do not automatically ship an item to an address found on an invoice or website page without receiving return instructions.

Return Condition

Where a return is approved, the product may be required to be unopened, unused and in its original condition and packaging, unless Synovex Bio provides different instructions for the specific situation.

Return Authorization

A return is not considered approved merely because a customer has shipped an item back. Customers should obtain confirmation and instructions before sending a return.

Items That May Not Be Eligible for Return

Certain products or situations may be excluded from return or refund eligibility because of product condition, contamination risk, storage requirements, regulatory restrictions or other applicable circumstances.

• Opened or used products where return conditions do not permit resale or safe handling.
• Products returned without prior authorization.
• Products damaged after delivery due to customer handling or storage.
• Orders affected by incorrect or incomplete customer-provided shipping information.
• Products that cannot legally be returned or reshipped under applicable requirements.

Refunds

Where a refund is approved, the amount and method of refund may depend on the circumstances of the order and the applicable payment method.

Refund processing may take additional time after approval because the payment provider or financial institution may need to complete the transaction.

Shipping charges, return shipping costs and other fees may be treated differently depending on the reason for the return and the circumstances of the order.

Exchanges & Replacements

Exchanges or replacements are not automatically available for every product or situation. If you receive an incorrect, damaged or otherwise problematic order, contact Synovex Bio so the specific circumstances can be reviewed.

Order Changes & Cancellations

If you need to change or cancel an order, contact Synovex Bio as soon as possible. An order may not be cancellable once it has entered processing, preparation or dispatch.

Any approved cancellation or refund remains subject to the circumstances of the order and applicable payment-processing requirements.

Need Help With an Order?

If you have a question about shipping, delivery, returns, refunds or an existing order, please contact Synovex Bio and provide your order number and relevant details.

Contact Synovex Bio