Privacy Policy

1. Introduction

Synovex Bio respects your privacy and is committed to protecting personal information that may be collected through this website.

This Privacy Policy describes the types of information that may be collected, how that information may be used, when it may be shared, how it may be protected and choices that may be available to you.

By using synovexbio.com, you acknowledge that you have had an opportunity to review this Privacy Policy.

2. Information We May Collect

Depending on how you interact with the website, Synovex Bio may collect information such as:

• Name and contact information.
• Billing and shipping information when required to process an order.
• Account information if you create an account.
• Order details, transaction information and customer-service communications.
• Information submitted through contact or inquiry forms.
• Technical information about your browser, device and interaction with the website.
• IP address and approximate technical or geographic information associated with website activity.
• Cookie and similar technology information where applicable.

3. Information You Provide

You may voluntarily provide information when you interact with Synovex Bio, including when you:

• Create or manage an account.
• Place or inquire about an order.
• Contact customer support.
• Complete a website form.
• Subscribe to communications or newsletters where available.
• Communicate with us through other available website channels.

4. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics services or other technologies used on the site.

Depending on the technologies enabled on the website, this information may include:

• IP address.
• Browser type and version.
• Operating system and device type.
• Referring website or webpage.
• Pages viewed and interactions with website features.
• Approximate date and time of website activity.
• Security and diagnostic information.

5. How We Use Information

Personal information may be used for legitimate business, operational, contractual, security and legal purposes, including:

• Processing and managing orders.
• Providing customer support.
• Responding to questions and inquiries.
• Communicating about orders or requested services.
• Maintaining and improving website functionality.
• Detecting, preventing and investigating fraud or abuse.
• Protecting the security and integrity of the website.
• Complying with applicable laws and legal obligations.
• Managing business records and legitimate administrative activities.

6. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, the basis may include:

• Performance of a contract or steps taken at your request before entering into a contract.
• Compliance with a legal or regulatory obligation.
• Legitimate interests, where permitted by applicable law.
• Consent, where consent is required or relied upon.

7. Orders and Payment Information

If you place an order through the website, information necessary to process that order may be collected and shared with relevant service providers.

Payment transactions may be processed by third-party payment providers. Depending on the payment method used, payment information may be transmitted directly to the applicable payment processor rather than being stored directly by Synovex Bio.

8. Service Providers and Third Parties

Synovex Bio may use third-party companies or service providers to operate and support the website and business.

Depending on the services actually enabled on the website, these providers may include categories such as:

Third-party services are subject to their own privacy policies and terms. Synovex Bio does not control the privacy practices of independent third parties.

9. Cookies and Similar Technologies

Synovex Bio may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions, improve security, understand website usage and support other legitimate website functions.

Essential Cookies

Some cookies may be necessary for core website functionality, account features, shopping-cart functions, security or other essential services.

Analytics and Optional Technologies

Where applicable, analytics or other optional technologies may be used to understand how visitors interact with the website. The availability and operation of such technologies depend on the actual services installed and enabled on the website.

Managing Cookies

Most modern web browsers allow users to manage, block or delete cookies through browser settings. Disabling certain cookies may affect website functionality.

10. When Information May Be Shared

Synovex Bio does not treat your personal information as public information. Information may be disclosed where reasonably necessary for legitimate business purposes or where required by law.

Circumstances may include:

• Service providers supporting website operations.
• Payment and transaction providers.
• Shipping and delivery providers.
• Professional advisers where appropriate.
• Law enforcement, regulators or government authorities where legally required.
• Parties involved in a business transaction such as a merger, acquisition, restructuring or sale of assets, subject to applicable requirements.

11. Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent abuse, establish or defend legal claims, comply with legal obligations and fulfill other legitimate purposes.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

12. Data Security

Synovex Bio takes reasonable measures designed to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission, website, electronic storage system or online service can be guaranteed to be completely secure.

13. International Data Transfers

Depending on where Synovex Bio, its service providers and customers are located, personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires specific safeguards for international transfers, appropriate measures may be used as required by that law.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information where legally available.
• Request restriction of certain processing where applicable.
• Object to certain processing where applicable.
• Request portability of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal limitations, exemptions or verification requirements.

15. Marketing Communications

If Synovex Bio sends marketing communications where permitted, you may have the ability to unsubscribe using the instructions included in the communication.

Transactional, security or service-related communications may still be sent when necessary to administer an account, order or requested service.

16. Children's Privacy

Synovex Bio does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so the matter can be reviewed.

17. Third-Party Websites and Links

The website may contain links to third-party websites, services or platforms.

Synovex Bio is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of external websites before submitting personal information.

18. Research-Use Website Notice

Certain products or information presented on Synovex Bio may be designated for legitimate research or laboratory purposes. Product descriptions, availability and website information should not be interpreted as medical advice.

Customers are responsible for complying with applicable laws, regulations and restrictions governing the products they purchase, receive, possess or use.

19. Browser Do-Not-Track Signals

Some browsers provide Do-Not-Track or similar privacy signals. Because there is no universally accepted technical standard for responding to all such signals, the website may not respond to every browser signal in the same manner.

20. Changes to This Privacy Policy

Synovex Bio may update this Privacy Policy from time to time to reflect changes in website functionality, services, business practices, legal requirements or privacy practices.

When changes are made, the updated version may be published on this page with a revised "Last Updated" date.

21. Contact Synovex Bio About Privacy

If you have questions about this Privacy Policy, want to make a privacy-related request or need clarification about how information may be handled, please contact Synovex Bio.

Contact Synovex Bio