Refund & Returns Policy

1. Refund & Returns Overview

At Synovex Bio, we aim to process orders accurately and provide customers with clear information about their purchases. If you believe there is a problem with your order, please contact us as soon as possible so that we can review the matter.

Return and refund eligibility can depend on the condition of the product, the reason for the request, the point at which an order is cancelled, and applicable law.

2. When Can I Request a Refund?

A refund request may be considered when an order qualifies under this policy or applicable consumer-protection law. Examples may include:

• An order is cancelled before it has been shipped, where cancellation is permitted.
• You receive an item that is materially different from what you ordered.
• You receive an item that arrives damaged and the damage is reported within the applicable reporting period.
• Synovex Bio is unable to fulfill an accepted order.
• A refund is otherwise required by applicable law.

Where a problem is identified, we may request reasonable information such as your order number, photographs of the package or product, delivery information, and a description of the issue.

3. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, condition, applicable safety requirements, product handling requirements, or other restrictions.

In particular, products that have been opened, altered, contaminated, damaged after delivery, or otherwise made unsuitable for resale may not be accepted for return where permitted by law.

4. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete, or different from the order you placed, please contact us promptly.

What to provide

• Your order number.
• The name or description of the affected product.
• A brief description of the problem.
• Clear photographs of the shipping package, labels and product where appropriate.
• Any other information reasonably requested by our support team.

We will review the information and determine the appropriate resolution, which may include a replacement, refund, store credit, or another appropriate remedy where available.

5. How to Request a Return or Refund

Please follow these steps before sending anything back:

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and applicable law.

7. How Refunds Are Processed

When a refund is approved, Synovex Bio will generally process the refund using the original payment method where reasonably possible and where permitted by the applicable payment provider.

The time required for the funds to appear in your account can vary depending on the payment method, financial institution, payment processor, weekends, holidays, and other processing conditions.

Where a refund is legally required because Synovex Bio cannot fulfill an order or because an applicable consumer protection rule applies, the refund will be handled in accordance with those requirements. The FTC's online-order rules include specific requirements concerning shipment delays and prompt refunds. :contentReference[oaicite:1]{index=1}

8. Order Cancellation

If you need to cancel an order, contact Synovex Bio as soon as possible and provide your order number.

Cancellation requests received before an order is processed or shipped may be easier to accommodate. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

If Synovex Bio cannot fulfill an accepted order within the applicable promised or required timeframe, cancellation and refund rights may apply. Online sellers must have a reasonable basis for shipping-time representations and may have additional obligations when an order is delayed. :contentReference[oaicite:2]{index=2}

9. Exchanges and Replacements

Where appropriate, Synovex Bio may offer a replacement or exchange instead of a refund, subject to product availability and applicable law.

A replacement is not guaranteed in every situation. If the requested item is unavailable, another appropriate resolution may be considered.

10. Sale, Promotional and Discounted Orders

Promotional, discounted, clearance, or other specially priced products may have additional conditions disclosed before purchase.

Any such limitation will not apply where prohibited by applicable law.

Customers should review the product description and applicable purchase terms before completing an order. Return conditions should be checked before purchasing discounted merchandise. :contentReference[oaicite:3]{index=3}

11. Store Credit

In situations where a refund is not legally required to be made to the original payment method, Synovex Bio may, where appropriate, offer store credit or another resolution.

Store credit will not be substituted for a legally required monetary refund.

12. Fraudulent or Abusive Refund Requests

Synovex Bio reserves the right to investigate refund requests where there is evidence of fraud, misuse, repeated abusive claims, materially inaccurate information, or other improper conduct, subject to applicable law.

Nothing in this section limits any consumer rights that cannot legally be waived.

13. Your Legal Rights

This Refund & Returns Policy is intended to explain our standard procedures and does not replace mandatory consumer protections.

Depending on where you live and the nature of the transaction, you may have statutory rights relating to defective goods, misleading descriptions, cancellations, delivery delays, refunds, or other consumer matters.

For example, California's Attorney General explains that retailers using limited or no-refund policies may have specific disclosure obligations, subject to statutory exceptions. :contentReference[oaicite:4]{index=4}

If a mandatory legal requirement gives you a right that is more favorable than this policy, that legal requirement will apply to the extent required.

14. Keep Your Order Records

We recommend keeping your order confirmation, invoice, payment record, shipping information, tracking information, and communications with Synovex Bio.

Keeping these records can make it easier to resolve a return or refund request and is also consistent with consumer guidance from the Federal Trade Commission. :contentReference[oaicite:5]{index=5}

15. Changes to This Refund Policy

Synovex Bio may update this Refund & Returns Policy from time to time to reflect changes to our procedures, services, legal requirements, or business operations.

The latest version will be published on this page with an updated revision date.